INFO

Contact Us

Call us
01267 228 444

For help with an order
[email protected]
[email protected]

If you need information
[email protected]

To complain or send us something nice
[email protected]
[email protected]


If you’re a journalist and you want some background on howies
[email protected]

howies Ltd
Building 18
Job's Well Road
Carmarthen
SA31 3HB

Help Us Stay Small

howies is a small company owned and run by its employees. We like being small and we intend to stay that way, because we think there are enough egomaniacs and big corporations out there already.

So if you like what we do and know one person who might like us too, then ask them to contact us on [email protected]

If you're not already on our mailing list yourself, you can sign up here.

Delivery


Standard delivery £4.00
If your item is in stock, we will do our best to despatch your order the day you place it. In busy times it may take us a little bit longer. Your order will be sent on a tracked delivery. This service should take between 2-5 working days and a signature will be required in the majority of cases when you receive your parcel.

If you know you are usually out when the postman calls, you can ask us to send your parcel to a different address when you place your order.

Next day delivery £6.00
Available for orders placed before 1pm. Orders placed Monday – Thursday will be delivered the next day.

Orders placed on Friday will be delivered the following Monday. We also offer Saturday delivery for orders placed before 1pm on Friday the cost is £10.00

Not applicable for Highlands, Islands and outlying areas, where delivery will be 2 – 3 working days.

Overseas orders
(credit card only)

Standard Delivery
(Up to 14 working days)

Europe - £6.50 (free over £75)
Rest of World - £10.00 (free over £75)

Please note that for overseas orders we are only able to deliver to your billing address.

All the prices on our website and catalogue are in pounds sterling and are inclusive of VAT.

If your order is being delivered to a country within the European Union then your bill will include VAT.

If your order is being delivered outside of the EU you will not be charged VAT but you may have to pay local import duty.



How to return full price items:


Returning a full price item is free. Just make sure your item is unworn with original tags attached.

  1. Fill out the returns form on the back of your invoice and tell us whether you want an exchange or a refund.
  2. Attach the freepost returns sticker that arrived with your parcel. If you didn’t get one please e-mail us: [email protected]
  3. Take it to the post office. Don’t forget to ask for proof of posting.

You have 90 days to decide whether or not to keep your stuff.

How to return sale or discounted items:

You pay the return postage on sale or discounted items. Make sure your item is unworn with original tags attached

  1. Fill in the returns form on the back of your invoice and tell us whether you’d like an exchange or a refund.
  2. Use the address label that’s on the bottom of your invoice (it is not pre-paid).
  3. Send it back via the Post Office or courier of your choice. Use a tracked and insured service as you are liable for any losses.

You have 14 days to decide whether or not to keep your stuff.

How to return international orders:

You pay the return postage on international items. Make sure your item is unworn with original tags attached

  1. Fill in the returns form on the back of your invoice and tell us whether you’d like an exchange or a refund.
  2. Use the address label that’s on the bottom of your invoice (it is not pre-paid). Please mark the parcel “Goods returned under warranty”.
  3. We recommend sending your parcel back to us using a tracked and insured service as you are liableb for any losses.

You have 90 days to decide whether or not to keep your stuff if they are full price and 14 days for sale or discounted items.

Important:

We can only offer exchanges on a like for like basis. If the item is out of stock you will automatically receive a refund. In addition to our returns policy, under the Distance Selling Regulations, all EU customers have 14 working days (beginning the day after receipt) to cancel your purchase, then an additional 14 days to return it.

Can I speak to someone about a return?
Call us on:

01267 228 444

or email us: [email protected]

Return address:

howies Ltd
Building 18
Job's Well Road
Carmarthen SA31 3HB

See our full Terms & Conditions.

Size Guide

All men's trousers come in the same lengths:
Regular length - 32" inseam
Long length - 34" inseam
Some of our legwear also comes in a short length, which is a 30" inseam


All women's trousers come in:
Regular length - 31" inseam
Long length - 33" inseam

If you have any queries, please call us on 01267 228 444
 
To fit chest
To fit waist
S
34-36"
86-92cm
30"
76cm
M
36-38"
92-97cm
32"
82cm
L
39-41"
99-104cm
34"
86cm
XL
41-43"
104-109cm
36"
92cm
 
To fit chest
To fit waist
XS / 8
32"
81cm
26"
66cm
S / 10
34"
86cm
28"
71cm
M / 12
36"
91cm
30"
76cm
L / 14
38"
97cm
32"
82cm
XL / 16
40"
102cm
34"
86cm

Terms & Conditions,
Privacy Policy

This page lays out the howies Terms and Conditions of Trade & Terms and Conditions of Use. It basically explains how your order will be dealt with, your rights and our duty to you.

It is important that you read, understand and agree to this lot before ordering from us. Because by ordering from howies you agree to be bound by these terms. Phew.

Our Privacy Policy explains how information about yourself which you have provided us with may be used.

It may seem like a load of boring mumbo-jumbo, but it's important that you read, understand and consent to the use of your data by howies in accordance with this Privacy Policy.

(You might want to put the kettle on before you start.)

Cookies

Cookies are the small pieces of data that websites send to your browser in order to make web browsing easier and quicker for you. Cookies are also how Americans refer to biscuits. And what they call 'biscuits', we refer to as 'scones'. Very confusing...

At howies we have always used cookies to make our site work as efficiently as possible for our customers. We also use them to get an idea of how many visits our site is attracting - which, for an online business, is valuable information we use to make improvements to the inner workings of our site.

It's always good to understand who knows what about you and what they are doing with this information. All websites should be open about how they use cookies, so this page explains which cookies howies use, what we do with them and why.